WooCommerce

Frequently Asked Questions

My products are not showing up

This is frequently caused if you have permalinks disabled. To enable permalinks:

1. Login to your Wordpress admin dashboard

2. Go to Settings > Permalinks

3. Choose any option other than "Plain"

   
4. Click "Save" at the bottom of the page

5. Return to Inventora and reload the page—your products should be visible now!

6. IF NOT - Go back to your Wordpress admin panel and go to "WooCommerce" > Settings

7. Click on the "Advanced" tab

8. Click on the "Legacy API" link

9. Click the checkbox to "Enable Legacy API"

10. Click "Save"

I don't use Wordpress.com, can I still setup WooCommerce?

Yes, absolutely. Just follow our Non-wordpress.com Setup Turorial

My sales / product updates are not coming through to Inventora, or Inventora cannot connect to my servers

The most common reason for this is that Inventora's servers cannot access your Wordpress host.

Our servers will send requests from the IP address 54.90.201.6.

If you have a firewall or CDN, ensure that this IP address is whitelisted. You may need to email the web hosting company if there is no way to add the IP address to a whitelist online directly.