# WooCommerce

## Frequently Asked Questions

<details>

<summary>My products are not showing up</summary>

This is frequently caused if you have permalinks disabled. To enable permalinks:

1. Login to your Wordpress admin dashboard
2. Go to Settings > Permalinks
3. Choose any option other than "Plain"

   <figure><img src="/files/NSopuk3poedxcf27QTk9" alt=""><figcaption></figcaption></figure>
4. Click "Save" at the bottom of the page
5. Return to Inventora and reload the page—your products should be visible now!
6. **IF NOT** - Go back to your Wordpress admin panel and go to "WooCommerce" > Settings
7. Click on the "Advanced" tab
8. Click on the "Legacy API" link
9. Click the checkbox to "Enable Legacy API"
10. Click "Save"

</details>

<details>

<summary>I don't use Wordpress.com, can I still setup WooCommerce?</summary>

Yes, absolutely. Just follow our [Non-wordpress.com Setup Turorial](/shop-integration/woocommerce/non-wordpress.com-setup.md)

</details>

<details>

<summary>My sales / product updates are not coming through to Inventora, or Inventora cannot connect to my servers</summary>

The most common reason for this is that Inventora's servers cannot access your Wordpress host.

Our servers will send requests from the IP address **54.90.201.6**.&#x20;

If you have a firewall or CDN, ensure that this IP address is whitelisted. You may need to email the web hosting company if there is no way to add the IP address to a whitelist online directly.

</details>


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://help.inventora.com/shop-integration/woocommerce.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.