> For the complete documentation index, see [llms.txt](https://help.inventora.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.inventora.com/shop-integration/woocommerce.md).

# WooCommerce

## Frequently Asked Questions

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<summary>My products are not showing up</summary>

This is frequently caused if you have permalinks disabled. To enable permalinks:

1. Login to your Wordpress admin dashboard
2. Go to Settings > Permalinks
3. Choose any option other than "Plain"

   <figure><img src="/files/NSopuk3poedxcf27QTk9" alt=""><figcaption></figcaption></figure>
4. Click "Save" at the bottom of the page
5. Return to Inventora and reload the page—your products should be visible now!
6. **IF NOT** - Go back to your Wordpress admin panel and go to "WooCommerce" > Settings
7. Click on the "Advanced" tab
8. Click on the "Legacy API" link
9. Click the checkbox to "Enable Legacy API"
10. Click "Save"

</details>

<details>

<summary>I don't use Wordpress.com, can I still setup WooCommerce?</summary>

Yes, absolutely. Just follow our [Non-wordpress.com Setup Turorial](/shop-integration/woocommerce/non-wordpress.com-setup.md)

</details>

<details>

<summary>My sales / product updates are not coming through to Inventora, or Inventora cannot connect to my servers</summary>

The most common reason for this is that Inventora's servers cannot access your Wordpress host.

Our servers will send requests from the IP address **54.90.201.6**.&#x20;

If you have a firewall or CDN, ensure that this IP address is whitelisted. You may need to email the web hosting company if there is no way to add the IP address to a whitelist online directly.

</details>